Privacy Policy

01 Who We Are

92pak5 is an internationally licensed online gaming and sports betting platform operating at 92pak5.vip. We provide cricket betting, live dealer casino games, premium slots, fishing games, and related entertainment services primarily to English-speaking Pakistani players aged 21 and above.

For the purposes of this Privacy Policy, "92pak5", "we", "us", and "our" refer to the platform operator responsible for the processing of personal data collected through the 92pak5 website and related services. "You" and "your" refer to any individual who visits, registers on, or interacts with the 92pak5 platform in any capacity.

02 Scope of This Policy

This Privacy Policy applies to all personal data that 92pak5 collects, processes, stores, and shares in connection with:

• Your registration and creation of a 92pak5 player account.
• Your use of any game, betting market, or feature on the 92pak5 platform.
• All financial transactions you conduct with 92pak5, including deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and IBFT.
• Your interactions with 92pak5 customer support, including live chat and email communications.
• Your browsing and navigation activity on the 92pak5.vip website, including data collected via cookies and similar tracking technologies.
• Any promotional or marketing communications you receive from 92pak5, where you have opted in to receive them.

This Policy should be read in conjunction with the 92pak5 Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and 92pak5.

03 Data We Collect

92pak5 collects the following categories of personal data, limited to what is genuinely necessary for the purposes outlined in this Policy:

3.1 Identity & Registration Data

• Full legal name as it appears on your CNIC or passport.
• Date of birth (used for mandatory age verification — you must be 21 or older).
• Gender (where voluntarily provided).
• Username chosen at registration.

3.2 Contact Data

• Email address.
• Mobile phone number (used for account security and transaction notifications).
• City of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad — used for localisation and fraud prevention).

3.3 Identity Verification (KYC) Data

• Copies of identity documents such as CNIC, passport, or driver's licence.
• Proof of address documents where required.
• Selfie or liveness check images where required by our KYC provider.

3.4 Financial Data

• Deposit and withdrawal transaction records, including amounts in PKR, timestamps, and payment method identifiers.
• JazzCash or EasyPaisa account reference numbers (we do not store full mobile wallet credentials).
• Bank account details associated with IBFT, HBL, UBL, or Meezan Bank transfers, to the extent required for processing withdrawals.

3.5 Gaming & Betting Activity Data

• Wager history, game session records, bet outcomes, and bonus usage across all 92pak5 products including cricket betting, slots, live casino, and fishing games.
• Account balance history and transaction logs.

3.6 Technical & Device Data

• IP address and approximate geolocation derived from it.
• Device type, operating system, and browser version.
• Session timestamps and login history.
• Cookie identifiers and similar tracking data (see Section 8).

3.7 Communications Data

• Records of live chat conversations and email correspondence with 92pak5 support.
• Feedback and complaint records.

04 How We Collect Data

92pak5 collects personal data through the following means:

05 How We Use Your Data

92pak5 uses the personal data we collect for the following specific purposes:

5.1 Account Management

To create, maintain, verify, and manage your 92pak5 player account, including processing registration, enabling login, and managing account settings and preferences.

5.2 Identity Verification & Age Checks

To verify that you are who you say you are and that you meet the minimum age requirement of 21 years. This is a mandatory licensing obligation and cannot be waived.

5.3 Payment Processing

To process your deposits and withdrawals in Pakistani Rupees (PKR) via your chosen payment method, and to maintain accurate financial records of all transactions associated with your account.

5.4 Regulatory Compliance & Anti-Money Laundering

To comply with our licensing obligations, including anti-money laundering (AML) and counter-financing of terrorism (CFT) requirements. This includes monitoring transaction patterns and reporting suspicious activity to relevant authorities as required by law.

5.5 Fraud Prevention & Platform Security

To detect, investigate, and prevent fraudulent activity, duplicate accounts, bonus abuse, collusion, and other prohibited conduct on the 92pak5 platform.

5.6 Customer Support

To respond to your queries, resolve complaints, and provide assistance via live chat and email in both English and Urdu.

5.7 Responsible Gaming

To monitor gaming patterns that may indicate problem gambling and to administer responsible gaming tools including deposit limits, self-exclusion, and cool-off periods where requested.

5.8 Service Improvement

To analyse aggregated, anonymised usage data to improve the 92pak5 platform, enhance the user experience, and develop new features — for example, improving cricket betting markets for Pakistani users or optimising mobile performance.

5.9 Marketing Communications

To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time by contacting our support team or following the unsubscribe instructions in any marketing message.

06 Legal Basis for Processing

92pak5 processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing required to fulfil our obligations under the player account agreement — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with our licensing conditions, AML/CFT regulations, and financial record-keeping requirements imposed by the relevant gaming authority and applicable law.
• Legitimate Interests: Processing carried out in the legitimate interests of 92pak5 or our players — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Third Parties

92pak5 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited and controlled circumstances:

7.1 Payment Processors

We share necessary financial data with licensed payment processors — including the operators of JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and IBFT gateway services — solely for the purpose of processing your deposits and withdrawals. These processors are contractually bound to handle your data securely and only for payment processing purposes.

7.2 Identity Verification Providers

We share identity and document data with licensed third-party KYC and age verification providers as required to fulfil our mandatory identity verification obligations under our gaming licence.

7.3 Regulatory Authorities

We may disclose personal data to our licensing authority, financial intelligence units, or law enforcement agencies where we are legally required to do so — for example, in connection with AML reporting obligations or a lawful investigation.

7.4 Fraud Prevention Networks

We may share limited account and device data with licensed fraud prevention and risk management services to protect the integrity of the 92pak5 platform and prevent harm to our players.

7.5 Game Software Providers

Where necessary for game delivery and technical integrity, limited session data may be shared with our licensed game software suppliers. These providers are contractually prohibited from using this data for any purpose other than game delivery and technical support.

08 Cookies & Tracking Technologies

92pak5 uses cookies and similar tracking technologies on the 92pak5.vip website. A cookie is a small text file placed on your device that helps the website recognise you and remember your preferences across visits.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These enable login sessions, account security, and core platform features. They cannot be disabled without rendering the platform unusable.
• Functional Cookies: Remember your preferences such as language selection, display settings, and last-visited game categories to personalise your 92pak5 experience.
• Analytics Cookies: Collect anonymised data about how visitors navigate 92pak5.vip, which pages are visited most frequently, and where errors occur. This helps us improve the platform.
• Security Cookies: Used for fraud detection and to identify unusual login patterns or suspicious device behaviour.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Edge — allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please note that disabling certain cookies may affect the functionality of the 92pak5 platform. Strictly necessary cookies cannot be disabled while using the site.

09 Data Security

92pak5 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard Transport Layer Security protocols.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within 92pak5 is restricted on a strict need-to-know basis. Staff with access to player data undergo security training and are bound by confidentiality obligations.
• Intrusion Detection & Monitoring: Our systems are monitored continuously for unusual activity, intrusion attempts, and other security threats.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 92pak5 accounts to add an additional layer of protection.

While 92pak5 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, 92pak5 will notify affected players and relevant authorities in accordance with applicable obligations.

10 Data Retention

92pak5 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and licensing obligations. Our general retention approach is as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

11 Your Data Rights

As a player whose personal data is processed by 92pak5, you have the following rights in relation to that data:

• Right of Access: You may request a copy of the personal data 92pak5 holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and licensing retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while a correction request is being resolved.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to 92pak5, where processing is based on consent or contract.
• Right to Object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the 92pak5 support team via live chat or by emailing [email protected]. We will respond to all verified requests within 30 days. Identity verification may be required before your request is processed.

12 Children & Minors

92pak5 is strictly a 21+ platform. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in our registration and KYC process, and we actively employ technical controls to prevent underage access.

If you believe that a minor has registered on the 92pak5 platform, please contact our support team immediately via live chat so that appropriate action can be taken without delay.

13 Updates to This Policy

92pak5 reserves the right to update or amend this Privacy Policy at any time. Updates may be made to reflect changes in our data practices, changes in applicable law or our licensing requirements, the introduction of new platform features, or feedback from players.

When material changes are made to this Policy, 92pak5 will display a notification on the platform and update the "Last Updated" date at the top of this page. Players are encouraged to review this Privacy Policy periodically to stay informed about how 92pak5 handles their personal data.

Your continued use of the 92pak5 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated terms, you should cease using the platform and request account closure via our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 92pak5 handles your personal data, please get in touch through the following channels:

• Live Chat: Available 24/7 directly on the 92pak5 platform — the fastest way to reach our support team for privacy-related queries.
• Email: [email protected]
• Languages: Support is available in both English and Urdu.

For formal data subject rights requests — such as access, rectification, or erasure requests — please contact us via email with the subject line "Data Rights Request" and include your registered account username so that we can verify your identity before processing your request.